The questions people actually ask.

Household goods in one category, General. A stoneware mug, a linen notebook, a glass bottle, a desk lamp, a canvas tote, a wool throw, a ceramic pourer, and a steel key tray.

The product page shows the goods. Postage is added at checkout. Royal Mail Tracked 24 is £5. Royal Mail Special Delivery is £8. Optional add-ons are a flat fee. ZK20 takes 20% off goods that are not in the set offer.

It applies only to the products the shop has listed for it. Three of those products are £120, six are £240, nine are £360, and twelve are £480. Any other number is refused.

By bank transfer. The order shows the account name, sort code, and account number. Use the order number as the payment reference. A new order is marked Processing until the shop updates it.

Both are Royal Mail. Tracked 24 is £5. It aims to arrive the next working day. It is not guaranteed. You get tracking to the delivery point, a photo on delivery, and compensation up to £75. Special Delivery is £8. That is Royal Mail Special Delivery Guaranteed by 1pm the next working day, or your postage back under Royal Mail’s terms. It includes full tracking, a photo and a signature, and compensation up to £750. Some postcodes are outside the usual aim or the 1pm guarantee.

Unused goods can be returned within 14 days of delivery. Write to the shop from your account and wait for the status to change before you send anything back.

On your account. Sign in on any device with the same email and you will see past orders and any messages from the shop.